You should establish a routine for answering the phone in your office and your employees should follow that routine. Tell them what you expect. You can even call your office to check on their work. Also, you should not let the person in your office w ...
You should establish a routine for answering the phone in your office and your employees should follow that routine. Tell them what you expect. You can even call your office to check on their work. Also, you should not let the person in your office wait for a phone call. For example, if it is 2 pm. The person who had an appointment with you at 2 o'clock is ahead of the person who called you on the phone. Categorize Calls Take every chance you get to categorize calls. If you hold the person on the phone for a while, they will get the idea that you value your time more than theirs. This inference makes your conversation with that person start in a cold atmosphere. Let others know who is picking up the phone. Every office phone call should begin with an introduction of the person answering and the name of the company, and then you should ask who the caller would like to speak with. Receiving this information will make it easier for you to find the person you want and have more peace and confidence.
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